Shipping Policy

We are delighted to offer free shipping on all orders within the United States. We believe that providing a seamless and free shipping experience enhances your overall satisfaction with our premium Ceramic Coffee Mugs.

Shipping Zones

Currently, Clowas exclusively ships to addresses within the United States. We are committed to delivering our exceptional products to customers throughout the nation.

Shipping Cost

Free

Order Processing Time

Our order handling time is 1-2 business days (Mon-Fri)
Our order transit in 3-4 business days (Mon-Fri)
Our order cut-off time is 05:00 PM (GMT-05:00) Eastern Standard Time (New York)

Shipping Carriers

We partner with reputable carriers to ensure the reliability of our shipping services.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This allows you to monitor the status and location of your packages in real time. For any tracking-related inquiries, please contact our customer support at support@clowas.com.

Shipping Restrictions

We regret to inform our valued customers that we currently do not offer international shipping. Clowas ships to addresses within the United States exclusively. We appreciate your understanding and cooperation.

Lost or Stolen Packages

In the unfortunate event that your package is lost or stolen, please contact our customer support at support@clowas.com We will initiate an investigation with the shipping carrier and work towards a resolution.

Address Accuracy

Please make sure your shipping address is accurate and complete when placing an order. Clowas is not liable for any delays or additional shipping charges resulting from inaccurate or incomplete addresses.

Contact us

If you have any questions or concerns concerning our USA Shipping Policy, please contact us at support@clowas.com. We are here to assist you and ensure your Clowas shopping experience is exceptional.

For any questions or assistance, please reach out to us
24/7-
Business Name: Clowas
Business Mail: support@clowas.com
Business Address: Schützenstraße 53,Berlin,10117,Germany